Context Overview
Commercial and functional teams need reliable access to product, solution, methodology and launch knowledge to execute in complex markets.
The Learning Community and Training HUB bring that knowledge together in role-based journeys, with content ownership, application workshops and follow-up checkpoints. The system helps teams prepare for launches, apply learning in the field and track progress against business outcomes.
As products, processes and commercial priorities evolve, fragmented resources make it harder to find what each role needs. Clear categorization and ownership connect content to functional roles, applied skills and performance expectations, turning separate learning initiatives into a coordinated capability-building agenda.
Stakeholders
Global, Regional and Country Sales Leadership; Marketing Leadership; Clinical Leadership; Customer Success Leadership; Line managers; SMEs; HR.
Deployment
- Define a role-based capability framework for Sales, Marketing, Clinical and Customer Success that connects business outcomes to execution priorities, identifies the skills needed to deliver them and specifies the evidence of on-the-job application.
- Bring these resources together in a single online portal where employees can access knowledge, join learning events and interact with Subject Matter Experts to share knowledge and build capabilities across teams.
- Partner with line managers and functional leaders to identify performance and execution gaps, then translate them into capability priorities and measurable learning outcomes.
- Create a content taxonomy and role-based learning architecture tied to strategic priorities, product relevance and commercial execution; establish reviews to keep resources current and reduce obsolescence. Make learning resources available in local languages where language barriers would limit access, with local review of terminology and meaning.
- Design and govern the LMS-integrated Training HUB as a capability resource: combine repository and delivery management, participation and assessment tracking, community engagement, AI-guided knowledge access, self-enrolment and coaching support.
- Sequence focused modules, application workshops and follow-up checkpoints so teams can practice new skills, address barriers and demonstrate progress in their work.
- Track completion, assessment quality, workshop outputs and follow-up evidence, and review their correlation with performance indicators and business outcomes.
- Develop a communication and engagement plan leveraging Microsoft Viva, Teams and SharePoint.
Metrics & Results
- Target-population engagement reached 80%.
- 65 SMEs contributed to delivery, content ownership and continuous updates.
- The LMS-integrated Training HUB organized content in consistent categories linked to capabilities and business outcomes.
- Impact evidence spans completion, assessment quality, applied workshop outputs, follow-up and comparison with business indicators.
- Reviewed correlations between learning completion, qualitative results, workshop participation, checkpoint evidence and commercial or customer-facing outcomes.
Competencies, Frameworks and Tools
Functional learning strategy; commercial capability building; learning needs analysis; learning governance; LMS and digital learning ecosystem; SME/community activation; content taxonomy; learning analytics; stakeholder management; business-impact reporting.
- Outcome-based competency model linking business outcomes, required execution, and applied skills.
- Continuous governance and semi-annual review of the competency model to keep learning content aligned with evolving business priorities.
- Best-practice sharing and 70-20-10 learning approach to reinforce application, peer learning, and knowledge transfer.
- Digital tools and platforms: SharePoint for the knowledge portal and content repository; LMS-integrated Training HUB for learning resources, self-enrolment and participation tracking; Microsoft Power Platform for access workflows, automation and reporting; Viva Engage for community and SME exchange; AI-supported Q&A for guided knowledge access.